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Nerdcore PC help desk is a central point of contact for users like you to receive technical and general support for products and services. We can help you address immediate issues through a reactive, task-oriented approach, such as troubleshooting software glitches or handling password resets. Help desks can be found in both customer-facing support roles and internal IT departments, aiming to provide fast, effective solutions and improve user satisfaction.
Key IT Helpdesk functions
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Troubleshooting:
Diagnosing and fixing immediate technical problems, like slow software, connectivity issues, or broken hardware.
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Incident management:
Tracking and resolving our user issues, often by creating support tickets to document the problem and its resolution.
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Answering questions:
Providing information and support to our users who have questions about how to use a product or service.
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Handling requests:
Fulfilling service requests, such as granting access to a system or assisting with standard procedures like password resets.
Support at scale:
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Providing support to a large number of users efficiently, which can be especially helpful for growing businesses.
How it works
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First point of contact:
Users, whether customers or employees, contact the help desk as their first step when a problem arises.
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Diagnostic and resolution:
Nerdcore PC help desk agent assesses the problem and works to find and implement a solution, which may involve guiding the user through steps or taking action on their behalf.
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Record keeping:
Your issue is logged to our help desk system, which can be a simple ticket or a more comprehensive system that tracks the problem and solution over time.
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Automation:
Our help desks use automation for common tasks or to provide instant responses through AI-powered chatbots.
Having your own little IT Helpdesk at your fingertips is what will allow you to have a proactive week of work without no one having any computer problems.
Our IT Helpdesk & Maintenance is designed to assist you with over the phone support for topics such as:
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Small Business Server
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Microsoft Office 365
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Microsoft Exchange
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Cisco Firewall protection
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Workstation Login Troubleshooting
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Advanced Technical SQL troubleshooting
Nerdcore Computers has experienced engineers who have worked on significant projects since 2001, making their 24-hour support line the strongest in the industry. Their team is comparable to computer doctors and are always available to provide technical assistance. When calling the support line, you will speak with a qualified engineer on standby ready to deploy expert services. Their team is highly skilled, knowledgeable, and efficient at resolving technical issues.
For business server configuration and IT helpdesk support, we highly recommend Nerdcore computers as their products are reliable, easy to maintain, and come with exceptional warranty protection and customer service. We believe that sticking to one manufacturer will streamline maintenance and decrease potential issues, leading to a smoother overall IT experience for your business. Trust Your Computer Corporation to provide top-quality hardware and support for all your business needs.
IT Helpdesk & Maintenance
Our team can assist with troubleshooting and provide a technical expert to resolve any issues on the spot. Whether recommending new solutions or resolving current issues, we have a complete team of experts ready to assist with your technical requirements. Rest assured that our experienced team has the skills and knowledge to fix any problems. Like
GET IMMEDIATE LEVEL 1,2,3 IT HELPDESK SUPPORT ON ANY ISSUE YOUR EXPERIENCING
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Complete New Office Network Setup / Home Or Business / POS Systems
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Pc Fixing
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Printer Networking Configuration
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Specific Hard Ware Installation/Setup/Tutorial
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Virus Protection Setup/Licensing
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Data Recovery/Protection & Storage Setup
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Setup Wireless Connections
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New Modem Installation/ Adsl + Adsl2+ Vdsl + Nbn + Dial up
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Tcp/ip Conflict and access issues
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Vpn + Port Forwarding
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Voice over Ip setup and Troubleshooting
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Spamming Email Control and Ip Blocking of annoying daily emails
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Computer repairs for specific server platforms
You can focus on running your business. We can make it run smoothly. IT Helpdesk & Support for up to 250 computers
Our Flat-Rate repair fee will cover any hardware or software issue.
Nerdcore Computers Service Centre in both Melbourne & Victoria. We are located in 3B Willesden Road Hughesdale Victoria, 3166
Don’t hesitate to give us a call or text if you have any questions! 1300637326
