What are your IT response times?

We have very well defined service level agreements. 97% of urgent issues are responded to in less than one hour. Most other non-urgent tickets are responded to within the day.

Can your IT create a custom offering for my business?

Yes. All organisations are unique. While many of our offerings are standardised for efficiency, almost all of our customers have bespoke elements to their IT support, unique to their needs.

What if I can't figure out my computer's issue?

No worries! We’ll visit you, assess your computer, and provide the best solutions tailored to your needs. Call us at 1300 637 326 for expert assistance.

Do you provide services in my area?

Answer: We provide services area Victoria Melbourne, we have technicians all over Australia so we can cover pretty much all or most of metro areas and nearby surrounding areas. Please feel free to contact us on 1300637326

Do you sell software?

Answer : Our engineers carry most common parts an software so yes we sell and carry a range of selected software brands at competitive prices. You can purchase these from us we can also order any software that you are after, or we are also happy to install and support most software purchased from your preferred retailer like Microsoft or Apple.

Can I purchase new computers and accessories from you?

Yes, we offer a range of new PCs, laptops, desktops, and networking devices at competitive prices. If you need something specific, we can order it for you. While we support and repair Apple products, we don’t sell them. Contact us at sales@nerdcore.com.au for details.

Do you offer computer training?

Answer While we don’t offer formal training courses, we do help you learn more about using almost anything related to computers, gadgets and technology. You tell us something you’d love to be able to do, and we’ll come to your work or home and show you how.

What do I need to know before I have a Professional Nerdcore Engineer visit my home?

Answer: An adult (18 years or older) needs to be around the whole time that the Nerdcore Engineer is at work. We have to to have access to your computers or network and a must be able to work in a half decent size room to fix any issues work. You must also be contactable by phone to answer any question about what your situation is.

What devices do you cover?

Any technical device can be covered by our technical support, both physical and virtual as long as it is clearly articulated in the Master Services Agreement between both parties. Any device can be added at any time by agreement. Software is also supported by Nerdcore Computers however, it must be supported by the software vendor/developer to be covered under our service level agreement.

Do I need maintenance?

Where infrastructure is owned by the client (either on premises or the cloud, physical or virtual) the answer is yes. Maintenance is critical for security reasons first and foremost and also ensures efficiency and the identification of any looming issues.

How are managed IT services vs break/fix different?

Managed IT services are pro-active and designed to ensure maximum up-time. Break/fix is reactive and is often the reason we are brought into an organisation for the first time.

What types of problems do you fix?

Often, when we first take on a client and after onboarding, we have a chance to really understand the intricacies of their network. We are yet to come across a technical issue that we have not been able to resolve, either by ourselves or by drawing on our national peer network.

What products are covered by technical support?

Our technical support covers infrastructure maintenance, systems administration, backup and disaster recovery, all aspects of cybersecurity (including full SOC and SIEM service), helpdesk support, unified communications including telephony and internet services, It project management and implementation, cloud infrastructure (including private cloud) and break fix services when required.

How does your IT monitor customer satisfaction?

After all interactions with Nerdcore Computers, customers are invited to rate our performance and provide feedback. This information is used to constantly tweak our customer service to ensure we maintain a highly competitive point of difference.

Do you offer remote computer support?

Yes. Nerdcore PC Systems offers remote computer support for software issues, virus removal, configuration, and troubleshooting. Remote support allows our technicians to connect to your computer securely over the internet and resolve many issues without you needing to leave your home or office. Contact us on 1300 NERDCORE (1300 637 326) to arrange a remote support session.

Which suburbs do you service in Melbourne?

Nerdcore PC Systems is based in Hughesdale and serves Melbourne's south-east suburbs including Oakleigh, Carnegie, Clayton, Bentleigh, Cheltenham, Moorabbin, Murrumbeena, Chadstone, Ormond, Glen Waverley, Springvale, Dandenong, and surrounding areas. Customers from across greater Melbourne are welcome to bring devices in-store or enquire about remote support.

How do I contact Nerdcore PC Systems?

You can contact Nerdcore PC Systems by calling 1300 NERDCORE (1300 637 326), visiting our website at https://www.1300nerdcore.com.au, or coming in to our Hughesdale store in Melbourne's south-east. We've been helping home users and businesses with computer repairs and IT support since 2001.

Is it worth repairing my old computer or should I buy a new one?

It depends on the age of the computer and the cost of the repair. At Nerdcore PC Systems, we provide honest advice — we'll assess your computer and tell you whether it's worth repairing or upgrading, or whether a new machine is the smarter investment. In many cases, a relatively affordable SSD upgrade or RAM upgrade can give an older computer several more years of useful life. We never recommend unnecessary repairs.

What brands of computers do you repair?

Nerdcore PC Systems repairs computers from all major brands including Dell, HP, Lenovo, ASUS, Acer, MSI, Samsung, Toshiba, Sony, Fujitsu, and custom-built PCs. We work on both Windows PCs and laptops. For Apple Mac hardware diagnostics and repairs, contact us to discuss your specific issue.

Can you help if my computer won't turn on?

Yes. A computer that won't power on is one of the most common faults we diagnose and repair at Nerdcore PC Systems. Causes can range from a faulty power supply, dead battery, failed motherboard component, or corrupted operating system. Our technicians will diagnose the fault and advise you on the best course of action. If data recovery is needed from a non-booting machine, our PC-3000 tooling gives us an excellent chance of recovering your files.

Do you fix overheating computers and laptops?

Yes. Overheating is a very common issue — especially in laptops — caused by dust buildup in vents and cooling fans, dried-out thermal paste on the CPU, or failing fans. Left untreated, overheating can cause permanent hardware damage. Nerdcore PC Systems provides a full cleaning and thermal paste replacement service to restore safe operating temperatures and extend the life of your device.

Can you set up a home or business network?

Yes. Nerdcore PC Systems offers professional home and business network setup services including Wi-Fi router configuration, wired network installation, network security setup, VPN configuration, printer sharing, and NAS setup. We can also troubleshoot existing network issues such as slow Wi-Fi, dropouts, and connectivity problems. Call 1300 NERDCORE (1300 637 326) to arrange a visit.

Do you offer a warranty on repairs?

Yes. Nerdcore PC Systems stands behind the quality of our work. We offer a warranty on parts and labour for repairs carried out in our workshop. The warranty period varies depending on the type of repair and components used. Please ask our technicians for specific warranty details when your repair is completed. Our goal is always your complete satisfaction.

Frequently Asked Questions - How can we help you with your computer problems?

Computer Repairs FAQ

Almost all of our larger customers do have internal IT. Many internal IT Managers and support staff are highly skilled, yet generalist in their skillset. They need to have a working knowledge of all the moving parts in their organisation. Nerdcore Computers have specialist trained and certified staff who focus solely on areas such as cybersecurity, networking, public and hybrid cloud infrastructure and unified communications. We augment internal IT resources by providing best in class service around specialist requirements in several organisations. It is also highly cost effective to outsource such specialist services when they are needed as opposed to paying for specialist resources full time.

Answer: For now we do not offer any techical support for companies with over 150 computers. We apologise for any inconvenience, but please stay focued because we are working on it! Also, Nerdcore Computer engineers aren’t equipped to carry out electrical work or affix electircal devices to walls or doors. If you require this sort of stuff, we recommend asking a trademans to help out here. We do offer electrical services and network installation service which is done through one of our preferred suppliers – please see our services for more information which is on our home page or ring our office.

For your convenience, speed and safety, we will accept all credit cards including VISA, MASTERCARD, amex and Diners American Express as well as cash out of your pocket, cheque and direct bank transfer. Everytime work is completed you are required to pay upfront for the delivery of goods and services - we cant offer any terms. There is no charge for the initial phone assessment of your requirements an we can spend up to 15 minutes advicing you.

Answer: nerdcore Engineers can identify themselves as a member of Nerdcore Computers Service team on the arrival by giving you a business card. They will start by running through a few questions to work out a few options and let you choose the solution that best suits your needs and budget. You’ll find Nerdcore Computer technicians friendly, professional and polite. An most of the time they are in an out without you noticing it.

Answer: If we do any kind work on any computers which involves some risk of losing data. Because there is no way to know how your data is protection, please take our advice back up all your information first before someone gets there. We also offer a full backup service if you need someone to help you. We also ask you to sign a disclaimer about data before e can start work because sometime virus can completely remove data and it impossible to get back.

Answer: We offer fixed price quotes. We come to your company on the same day an offer this service 7 days a week, its fast response, expert technicians and a unique No Fix No Fee Guarantee as well as our leading 30-day work satisfaction Warranty! Plus, you get a specific appointment time we don’t charge any extra for same day service so you won’t be thinking werehave we gone to. We try to let you know were our technicians are so your not left thinking were are we.

Proactive Managed IT Services in Melbourne

Looking for a skilled and reliable IT services provider in Melbourne? Nerdcore Computers will keep your systems and software running at optimal efficiency, all while keeping your business safe with a powerful cybersecurity framework.

We offer Full IT services

Imagine a whole day, week, month, or even year without IT troubles slowing you down.

That’s exactly what the Nerdcore team deliver!

Get comprehensive IT services backed by the best IT team in the Melbourne area!

Getting the right IT team to support the workflow of your company is critical.

Our professionals are trained across the PC and Apple platforms, and proactively configure, maintain, and monitor your business technology for peak performance.

And we do all that on a monthly payment plan! No more surprise bills from computer-fix-it companies

Computer Repairs & Data Recovery Australia | Onsite IT Support | Nerdcore PC Systems

Frequently Asked Questions - How can we help you with your computer problems?

What are your IT response times?

Can your IT create a custom offering for my business?

What if we already have internal technical support staff?

Are there services you don’t offer?

What if I can't figure out my computer's issue?

Do you provide services in my area?

Do you sell software?

Can I purchase new computers and accessories from you?

Do you offer computer training?

How do I pay for the work done by your engineers?

What can I expect of the technician who comes to my company?

What do I need to know before I have a Professional Nerdcore Engineer visit my home?

What about protecting the data on my PC or MAC?

Why would I choose Nerdcore Computers Services

What devices do you cover?

What operating systems do you cover?

Do I need maintenance?

How are managed IT services vs break/fix different?

What types of problems do you fix?

What products are covered by technical support?

How does your IT monitor customer satisfaction?

Proactive Managed IT Services in Melbourne

Looking for a skilled and reliable IT services provider in Melbourne? Nerdcore Computers will keep your systems and software running at optimal efficiency, all while keeping your business safe with a powerful cybersecurity framework.

We offer Full IT services

Get comprehensive IT services backed by the best IT team in the Melbourne area!

See our Reviews!

Frequently Asked Questions - How can we help you with your computer problems?

What are your IT response times?

Can your IT create a custom offering for my business?

What if we already have internal technical support staff?

Are there services you don’t offer?

What if I can't figure out my computer's issue?

Do you provide services in my area?

Do you sell software?

Can I purchase new computers and accessories from you?

Do you offer computer training?

How do I pay for the work done by your engineers?

What can I expect of the technician who comes to my company?

What do I need to know before I have a Professional Nerdcore Engineer visit my home?

What about protecting the data on my PC or MAC?

Why would I choose Nerdcore Computers Services

What devices do you cover?

What operating systems do you cover?

Do I need maintenance?

How are managed IT services vs break/fix different?

What types of problems do you fix?

What products are covered by technical support?

How does your IT monitor customer satisfaction?

Proactive Managed IT Services in Melbourne

Looking for a skilled and reliable IT services provider in Melbourne? Nerdcore Computers will keep your systems and software running at optimal efficiency, all while keeping your business safe with a powerful cybersecurity framework.

​

We offer Full IT services

Get comprehensive IT services backed by the best IT team in the Melbourne area!

See our Reviews!