Frequently Asked Questions - How can we help you with your computer problems?
Do you supply replacement parts and new Laptop /Tablets and desktop computers or Internet Equipment?
Answer: Yes. The Engineers stock a very standard list of normal products, spare parts and accessories. The engineers aim is to get the job done as efficiently as possible by having all the parts and tools onsite to complete the work the first time around. Each technician also carries a new desktop and laptop computer in their car. These computers/laptops are choisen and designed to meet the needs of most computer-pc users. If you want a custom build computer that is fine with us that we will build to order and can provide you with a tailor-made design or solution.
Can I get a technician outside normal business hours on the weekend or public holidays?
Answer Yes. We are open weekdays, Saturday and evenings and public holidays in actual fact were open 24 hours an 7 days a week. We offer competitive rates and offer a fast response as well as our express service where we should be there in less than two hours we will be onsite fixing your computer problems an making sure its all back to normal. We also offer ontime appointment times, professional help and a unique No Fix No Fee Guarantee and 30 Day Work Satisfaction Guarantee!
What services do you provide?
Answer: Our major support services include Set Ups, Home Networking, Repairs, Web & Email Security, Data Backup and Advisory, Virus Removal, Computer Laptop Repairs or Gaming Desktop rebuilds but if it’s something that involves abit of technology, its more than highly likely we can fix it. Just get in touch and we can chat about what you need on the day.
Are there services you don’t offer?
Answer: For now we do not offer any techical support for companies with over 150 computers. We apologise for any inconvenience, but please stay focued because we are working on it! Also, Nerdcore Computer engineers aren’t equipped to carry out electrical work or affix electircal devices to walls or doors. If you require this sort of stuff, we recommend asking a trademans to help out here. We do offer electrical services and network installation service which is done through one of our preferred suppliers – please see our services for more information which is on our home page or ring our office.
What if I really don’t know what the problem is?
Answer: Not to worry an this is totally okay. We will come to you, assess an review your internal computers and hopefully recommend a few solutions for you to choose from and making the right choice with the advice our techs give to you.
Do you provide services in my area?
Answer: We provide services area Victoria Melbourne, we have technicians all over Australia so we can cover pretty much all or most of metro areas and nearby surrounding areas. Please feel free to contact us on 1300637326
Do you sell software?
Answer : Our engineers carry most common parts an software so yes we sell and carry a range of selected software brands at competitive prices. You can purchase these from us we can also order any software that you are after, or we are also happy to install and support most software purchased from your preferred retailer like Microsoft or Apple.
Do you sell New Computers?
Answer Yes. We sell and stock complete new PC computers including laptops and desktops networking devices at a very competitive price. You can purchase these from us we can also order any computer or accessory that you have been wanting to buy. We are also happy to install and support hardware purchased from your preferred retailer. Please note that while we can support and repair all Apple products we do not sell them we only sell computer based hardware.
Do you offer computer training?
Answer While we don’t offer formal training courses, we do help you learn more about using almost anything related to computers, gadgets and technology. You tell us something you’d love to be able to do, and we’ll come to your work or home and show you how.
How do I pay for the work done by your engineers?
For your convenience, speed and safety, we will accept all credit cards including VISA, MASTERCARD, amex and Diners American Express as well as cash out of your pocket, cheque and direct bank transfer. Everytime work is completed you are required to pay upfront for the delivery of goods and services - we cant offer any terms. There is no charge for the initial phone assessment of your requirements an we can spend up to 15 minutes advicing you.
What can I expect of the technician who comes to my company?
Answer: nerdcore Engineers can identify themselves as a member of Nerdcore Computers Service team on the arrival by giving you a business card. They will start by running through a few questions to work out a few options and let you choose the solution that best suits your needs and budget. You’ll find Nerdcore Computer technicians friendly, professional and polite. An most of the time they are in an out without you noticing it.
What do I need to know before I have a Professional Nerdcore Engineer visit my home?
Answer: An adult (18 years or older) needs to be around the whole time that the Nerdcore Engineer is at work. We have to to have access to your computers or network and a must be able to work in a half decent size room to fix any issues work. You must also be contactable by phone to answer any question about what your situation is.
What about protecting the data on my PC or MAC?
Answer: If we do any kind work on any computers which involves some risk of losing data. Because there is no way to know how your data is protection, please take our advice back up all your information first before someone gets there. We also offer a full backup service if you need someone to help you. We also ask you to sign a disclaimer about data before e can start work because sometime virus can completely remove data and it impossible to get back.
Why would I choose Nerdcore Computers Services
Answer: We offer fixed price quotes. We come to your company on the same day an offer this service 7 days a week, its fast response, expert technicians and a unique No Fix No Fee Guarantee as well as our leading 30-day work satisfaction Warranty! Plus, you get a specific appointment time we don’t charge any extra for same day service so you won’t be thinking werehave we gone to. We try to let you know were our technicians are so your not left thinking were are we.