Peronal Policy sets out:

INFORMATION THAT YOU LODGE & IS COLLECTED & USED ACCORDINGLY 
We collect several types of information from and about users of using an accessing our Website and Social Media pages, this information is only collected to identify you as our customer or if you are company. How we collect the information from you is either you contact us at our office and leave your details with our receptionists or if you decide to input your personal information online on our website which is then processed into our email database. All spam is filtered an goes to a happy place. Some including information collected by us is:

  1). By which you may be personally identified, like name, postal address, e-mail address, employer information, or telephone number.

     ("Personal Information").

  2). About your internet connection or the issue your experiencing, your IP address, the equipment you use to access the Website or Social Media, and usage details like your Ip address an current location.

      (“Non-Personal Information”).

Personal Information & Financial Information Personal Information that we collect may include

  1). Information that you provide by filling in forms. This includes information you provide when you submit an online booking enquiry to our server, or report a problem with our Website.

  2). Records of your correspondence (including e-mail addresses phone numbers and the issue you have), if you contact us.

      3). Your search queries and content viewed on the Website.
 
      4). Credit Card Numbers - Name on your card - the ccv 3 or 4 digit code on the back of the Bank Card.

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   5).Every single phone call to 1300637326 are recorded for security and coaching purposes all information collected is kept private unless we feel that your conversation needs to reported to the authorities for legal matters. Any conversation with our staff is recorded even mobile phone numbers.

We also share your phone conversation if it does not include any of the above personal details on review sites for the matter to be heard by other reviewers. So you can now access direct phone call recordings explaining our side of the story via an online postage site. From the start to the end of your first contact with anyone of our staff members is recorded for quality an coaching purposes.

HOW WE PROTECT YOUR INFORMATION

Matters of which you should be aware regarding information we may collect about you;

Our policies on the management of personal information; and generally, what sort of

information we hold, for what purposes, and how we collect, hold, use and disclose

that information. What personal information do we collect and store? So that we can

provide services to you, we may ask for personal details such as your business name,

address, telephone number or e-mail address or a bank account. 


Nerdcore Computers Service Centre takes measures to ensure your personal information is
protected from unauthorised access, loss, misuse, disclosure or alteration. We also take
measures to destroy or permanently de-identify personal information when it is no longer
required which is every 7 years. This section might change from time to time so for any
further details please direct your enquiries to the address listed below. If you wish to request
this action from our office please do so by ring us and providing us with your personal information
and a request will be lodged to completely remove all your personal information from our system which then we will have no kept traces of your personal information. If you wish to request the call recordings from our office you will need to apply for this in writing and email it to us at info@nerdcore.com.au
 

Contact - Option Out Option

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If you have regretfully or mistakenly submitted your personal information into our system an want The Nerdcore Group to reverse this effect. You should get in contact by ringing our office and then your information submitted can be reviewed for the option out option policy. All information will be deleted from our system this is called the option out option 

 

Privacy & Phishing Protection

Our website has a ssl connection using comodo Phishing Check Here sites that try to trick visitors into sharing personal data for fraudulent purposes, such as stealing one’s identity, for example, are prohibited. We use this certificate to protect our customers information from being redirected or submitted anywere else during your submission of information to our servers. This method is the most secure.

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More Information Click Here

Have questions regarding Nerdcore computers or solutions? Contact us by any of the methods listed
below or fill out the form and we will contact you. 

Business Contact Details Address:

3A Willesden Road Hughesdale, Victoria, Australia 3166.

Telephone: 1300637326

Landline: 0386897974

Fax: 03985899696

Email: info@nerdcore.com.au 

Every email our server receives  goes into  a spamming portal then goes to a happy place.