How does In-lab Data Recovery pricing work?
You pay a flat engagement fee for every recovery case (for one or multiple drives in case of RAID) you submit at the time of case submission and it covers the cost of initial evaluation. Two-way shipping is not complimentary in most locations globally. Once data has been successfully recovered, your payment method on file will be charged for the cost of data recovery. To make the entire process transparent, the total cost is clearly stated even before you submit the case and we will never charge anything extra.
How do I submit a data recovery request for a multi-drive system?
If you have a RAID system that needs data recovery service, you will select “RAID” in the media type field on the submission form. For a 2-drive RAID system, you will answer the question “how many drives are in the RAID” question by selecting the number 2 in the drop down menu. If you have a 4-drive RAID system, you will select the number 4 in the drop down menu and so on.
Why your data is in good hands with us.
Seagate Alternative
Storage industry leader ✓
Flat-rate pricing, no haggling! ✓
Around the clock access to case status tracking ✓
Get files back from the cloud ✓
Get files back on an external drive ✓
Pay only with successful recovery ✓
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What are your IT response times?We have very well defined service level agreements. 97% of urgent issues are responded to in less than one hour. Most other non-urgent tickets are responded to within the day.
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Can your IT create a custom offering for my business?Yes. All organisations are unique. While many of our offerings are standardised for efficiency, almost all of our customers have bespoke elements to their IT support, unique to their needs.
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What if we already have internal technical support staff?Almost all of our larger customers do have internal IT. Many internal IT Managers and support staff are highly skilled, yet generalist in their skillset. They need to have a working knowledge of all the moving parts in their organisation. Nerdcore Computers have specialist trained and certified staff who focus solely on areas such as cybersecurity, networking, public and hybrid cloud infrastructure and unified communications. We augment internal IT resources by providing best in class service around specialist requirements in several organisations. It is also highly cost effective to outsource such specialist services when they are needed as opposed to paying for specialist resources full time.
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Are there services you don’t offer?Answer: For now we do not offer any techical support for companies with over 150 computers. We apologise for any inconvenience, but please stay focued because we are working on it! Also, Nerdcore Computer engineers aren’t equipped to carry out electrical work or affix electircal devices to walls or doors. If you require this sort of stuff, we recommend asking a trademans to help out here. We do offer electrical services and network installation service which is done through one of our preferred suppliers – please see our services for more information which is on our home page or ring our office.
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What if I don't know what the problem is with my computer?Not to worry, this is totally okay. We will come to you, assess and review your computer, and recommend a few solutions for you to choose from. Our techs will provide advice to help you make the right choice. Contact us at 1300 637 326 for assistance.
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Do you provide services in my area?Answer: We provide services area Victoria Melbourne, we have technicians all over Australia so we can cover pretty much all or most of metro areas and nearby surrounding areas. Please feel free to contact us on 1300637326
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Do you sell software?Answer : Our engineers carry most common parts an software so yes we sell and carry a range of selected software brands at competitive prices. You can purchase these from us we can also order any software that you are after, or we are also happy to install and support most software purchased from your preferred retailer like Microsoft or Apple.
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Do you sell new computers and accessories?Yes, we sell and stock new PC computers, including laptops, desktops, and networking devices at competitive prices. You can purchase these from us, and we can also order any computer or accessory you need. We are happy to install and support hardware purchased from your preferred retailer. Please note that while we support and repair all Apple products, we do not sell them; we only sell computer-based hardware. Contact us at sales@nerdcore.com.au for more information.
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Do you offer computer training?Answer While we don’t offer formal training courses, we do help you learn more about using almost anything related to computers, gadgets and technology. You tell us something you’d love to be able to do, and we’ll come to your work or home and show you how.
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How do I pay for the work done by your engineers?For your convenience, speed and safety, we will accept all credit cards including VISA, MASTERCARD, amex and Diners American Express as well as cash out of your pocket, cheque and direct bank transfer. Everytime work is completed you are required to pay upfront for the delivery of goods and services - we cant offer any terms. There is no charge for the initial phone assessment of your requirements an we can spend up to 15 minutes advicing you.
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What can I expect of the technician who comes to my company?Answer: nerdcore Engineers can identify themselves as a member of Nerdcore Computers Service team on the arrival by giving you a business card. They will start by running through a few questions to work out a few options and let you choose the solution that best suits your needs and budget. You’ll find Nerdcore Computer technicians friendly, professional and polite. An most of the time they are in an out without you noticing it.
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What do I need to know before I have a Professional Nerdcore Engineer visit my home?Answer: An adult (18 years or older) needs to be around the whole time that the Nerdcore Engineer is at work. We have to to have access to your computers or network and a must be able to work in a half decent size room to fix any issues work. You must also be contactable by phone to answer any question about what your situation is.
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What about protecting the data on my PC or MAC?Answer: If we do any kind work on any computers which involves some risk of losing data. Because there is no way to know how your data is protection, please take our advice back up all your information first before someone gets there. We also offer a full backup service if you need someone to help you. We also ask you to sign a disclaimer about data before e can start work because sometime virus can completely remove data and it impossible to get back.
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Why would I choose Nerdcore Computers ServicesAnswer: We offer fixed price quotes. We come to your company on the same day an offer this service 7 days a week, its fast response, expert technicians and a unique No Fix No Fee Guarantee as well as our leading 30-day work satisfaction Warranty! Plus, you get a specific appointment time we don’t charge any extra for same day service so you won’t be thinking werehave we gone to. We try to let you know were our technicians are so your not left thinking were are we.
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What devices do you cover?Any technical device can be covered by our technical support, both physical and virtual as long as it is clearly articulated in the Master Services Agreement between both parties. Any device can be added at any time by agreement. Software is also supported by Nerdcore Computers however, it must be supported by the software vendor/developer to be covered under our service level agreement.
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What operating systems do you cover?Windows, MacOS, iOS, Linux.
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Do I need maintenance?Where infrastructure is owned by the client (either on premises or the cloud, physical or virtual) the answer is yes. Maintenance is critical for security reasons first and foremost and also ensures efficiency and the identification of any looming issues.
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How are managed IT services vs break/fix different?Managed IT services are pro-active and designed to ensure maximum up-time. Break/fix is reactive and is often the reason we are brought into an organisation for the first time.
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What types of problems do you fix?Often, when we first take on a client and after onboarding, we have a chance to really understand the intricacies of their network. We are yet to come across a technical issue that we have not been able to resolve, either by ourselves or by drawing on our national peer network.
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What products are covered by technical support?Our technical support covers infrastructure maintenance, systems administration, backup and disaster recovery, all aspects of cybersecurity (including full SOC and SIEM service), helpdesk support, unified communications including telephony and internet services, It project management and implementation, cloud infrastructure (including private cloud) and break fix services when required.
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How does your IT monitor customer satisfaction?After all interactions with Nerdcore Computers, customers are invited to rate our performance and provide feedback. This information is used to constantly tweak our customer service to ensure we maintain a highly competitive point of difference.
If I lost data on one of the RAID drives, why do I have to send in all of the RAID drives for recovery?
In most RAID disk failures, the failure isn't a complete catastrophe and the user can still easily access data within the RAID. RAID systems are typically used for speed and/or redundancy of data. As a result, they can sometimes have a catastrophic failure, such as corruption of the RAID array or multiple disk failure in which your data isn't accessible. If this type of failure occurs, and you are not able to see the redundant mirror image of the data within the RAID, something serious has happened. In this scenario, rebuilding the array with each independent disk included is the only way possible. For that reason, you will need to send in all of the RAID drives for recovery.
What is the media category for a Network Attached System (NAS) on the submission form?
Please submit single drive NAS as a “Single HDD” (Hard Disk Drive) and multiple drive NAS as a RAID + number indicating the number of drives.
Secure Data Recovery Services offers expert data recovery and repair services for all desktop, laptop and external hard drives.
We specialize in Mac OS X systems and can safely treat damaged iMacs, MacBooks and more while maintaining your warranty.
Whether you accidentally overwrite your laptop's data or you have a crashed hard drive, our experts provide dependable results.
We offer a full set of media repair and recovery services for all desktop computers regardless of operating system or file system.
We can safely treat all types of RAID, and by recreating your array with specialized equipment, we can recover data without access to your original hardware.
Our engineers can repair damaged RAID arrays, giving you a simple, comprehensive disaster recovery plan that helps your business avoid downtime.
Our specialists can effectively restore data from your storage area network (SAN), preventing significant downtime while protecting your privacy through state-of-the-art security.
Secure Data Recovery Services can prevent NAS downtime, quickly returning a full, working copy of your files after any type of disaster.
We specialize in server recovery. Our engineers can repair your server while recovering data, minimizing downtime during a data loss disaster.
We are one of the only companies that can treat physically damaged DLTs, LTOs and other data tapes without risking media damage.
Our specialists have expertise with all database types and RDBMS systems including MySQL, Oracle, Access and more.
Encrypted files present serious challenges for data recovery engineers. We have unparalleled experience with EFS and all other encryption implementations.
We offer the world's most confidential data recovery services by using logical media handling procedures and state-of-the-art technologies.
We offer on-site professional data recovery services. This option is reserved for the most difficult and critical delicate data loss situations.
Solid-state drives are a relatively new storage technology. We have the tools to safely rebuild SSDs and SSD-HDD hybrids without risking media damage.
We can treat physically and logically damaged flash media including thumb drives, camera cards and more.
If you need to recover a single email or an entire archive file, our specialists can quickly restore the missing information.
Mobile Recovery & Forensics
We are uniquely qualified to recover data from phones, and we can securely access lost messages and application data without voiding active warranties.
Digital Forensics
Secure Data Recovery Services applies leading-edge computer forensics expertise to extract and preserve challenge-proof digital evidence for any business, private, civil or criminal investigation.
eDiscovery
Attorneys depend on our E-Discovery service to unearth digital data most relevant to their case in compliance with Federal Rules of Civil Procedure.
Additional Services
If you need to recover data from a storage device, Secure Data Recovery Services can help. Our facilities are equipped to treat all digital devices.
Service Options
Whether you need a fast turnaround or you are working within a budget, our expansive set of service options helps you meet your goals.
Drop your device/ Hard drive directly to our repair centre at 3A Willesden Road Hughesdale Victoria 3166. Or ring 1300 637 326