Microsoft is working to fix CPU throttling on the company’s latest Surface devices, while owners complain of Wi-Fi issues, too. “We are aware of some customers reporting a scenario with their Surface Books where CPU speeds are slowed,” a Microsoft spokesperson said in a statement to TechRepublic. “We are quickly working to address via a firmware update.”
The CPU throttling appears to be affecting both the Surface Book 2 and Surface Pro 6, according to a variety of complaints on Reddit. Processors are getting throttled all the way down to a measly 400MHz, and it’s not immediately clear what is causing the problems. TechRepublic reports that the throttling appears to be related to an Intel CPU flag being locked on by mistake, causing the CPU to throttle as it thinks it’s at a thermal limit.
Have a read of the complaints before buying this product. We have had many customers tell us that these are just a bad design. Click here to read
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